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Billing Professionals
Resource Center

The tools that keep you informed

Fundamentals for Billing and Coding Professionals

The following documents are available for download:

Register Your Office

Amgen FIRST STEP™ can help your eligible* commercially insured patients cover their out-of-pocket prescription costs, including deductible, co-insurance, and co-payment.

  • $0 out of pocket for first dose or cycle
  • As little as $5 out of pocket for subsequent doses or cycles, up to the brand program benefit maximum
  • No income eligibility requirement
Visit Amgen FIRST STEP™ now
Call To Register
Your Practice
Assess Patients For
Potential Eligibility
Help Patients
Deliver Information To
Your Eligible Patient

Make a one-time call to the Register Terminal

  • Call 1-888-65STEP1
  • Submit your merchant ID for the credit card terminal your office will use to swipe Amgen FIRST STEP™ co-pay cards

For patients prescribed an eligible Amgen product, identify patients prior to treatment initiation

Eligibility requirements and a list of brands covered by the Amgen FIRST STEP™ program are available at

Assist patients with registration by having them fill out required forms, available at

  1. Enrollment form with eligibility questions

    • Help your patient complete and submit
    • Remember that the patient must be the one completing or reviewing and confirming eligibility questions themselves
  2. Privacy Notice and Patient Authorization form

    • Submit signed Privacy Notice and Patient Authorization form online or by fax (click on "Prefer to fax" button online and follow instructions)
  3. Register patient before any treatment.

    • Upon approval, card will be activated

Swipe patient's card to collect deductible, co-insurance, or co-payment for one dose of the Amgen product

  • First swipe: patient OOP cost share = $0

  • Subsequent swipe: Patient share = $5 (except for Prolia® (denosumab), which is $25)

To submit Explanation of Benefits (EOB) and other relevant documentation, please fax 1-866-653-2972 or mail to: ConnectiveRx at 100 Passaic Avenue, Suite 245, Fairfield, NJ 07004 - ATTN: Amgen FIRST STEP™ Program. Submit EOB within 45 days of initial swipe.

Benefit verification

Amgen Reimbursement Counselors can assist with submitting, storing, and retrieving benefit verifications for anyone currently on an Amgen product.

Visit the Benefit Center
Amgen reimbursement Counselors

Connect today with an Amgen Reimbursement Counselor, or schedule a visit with a Field Reimbursement Specialist.

Find a Specialist

* Terms, conditions, and program maximums apply. This program is not open to patients receiving prescription reimbursement under any federal-, state-, or government-funded healthcare program. Not valid where prohibited by law.

$25 out-of-pocket cost for subsequent dose or cycle of Prolia® (denosumab); $5 out-of-pocket cost for subsequent dose or cycle of other products through Amgen FIRST STEP™.