Resources to help you get started

  • Coding and Billing Form

  • Reimbursement-Related Form

  • Sample Letters

  • J-Code Update


Amgen Assist 360 Nurse Ambassadors

A Nurse Ambassador is a single point of contact that helps patients and caregivers find the resources that are most important to them so that they can stay focused on their treatment. Nurse Ambassadors are there to support, not replace, your treatment plan and do not provide medical advice or case management services.

Help Finding Transportation and Lodging Assistance*

Referrals to Resources for Day-to-Day Living*

Learn More About Our
Patient Support Program

see how we can help
  • Patients should always consult their healthcare provider regarding medical decisions or treatment concerns.
  • *Resources include referrals to independent nonprofit patient assistance programs. Eligibility for resources provided by independent nonprofit patient assistance programs is based on the nonprofits’ criteria. Amgen has no control over these programs and provides referrals as a courtesy only.
Coverage and reimbursement assistance

Benefit Verification Center

Tools and assistance that make access simpler

  • Insurance Verification
  • Prior Authorization
  • Billing and Claims Processing, Support, and Tracking

Co-pay Information for Your Patients

Patients with commercial insurance

The Amgen FIRST STEP§ program can help your eligible commercially insured patients reduce out-of-pocket costs for IMLYGIC®.

To enroll your practice, please call 1-888-65STEP1 (1-888-657-8371)(1-888-657-8371).

  • §Subject to program eligibility requirements and coverage limits. See for details. This program is not open to patients receiving prescription reimbursement under any federal, state, or government-funded healthcare program, such as Medicare, Medicare Advantage, Medicare Part D, Medicaid, Medigap, Veterans Affairs (VA), the Department of Defense (DoD) or TRICARE® or where otherwise prohibited by law.
  • The Amgen FIRST STEP Program Prepaid MasterCard® is issued by Comerica Bank pursuant to license by MasterCard International Incorporated. No cash or ATM access. MasterCard is a registered trademark of MasterCard International Incorporated. This card can be used only to cover co-payment for eligible prescriptions covered under the program at participating merchant locations where Debit MasterCard is accepted.


Referrals to Independent Nonprofit Patient Assistance ProgramsThere are independent nonprofit patient assistance programs that may be able to help patients afford the co-pay costs for their prescribed medicine.

Call 1-888-4ASSIST1-888-4ASSIST to find out more.

  • Program eligibility is based on the nonprofit’s criteria. Amgen has no control over these programs and provides referrals as a courtesy only.

Uninsured Patients

Amgen Safety Net Foundation is a nonprofit patient assistance program sponsored by Amgen that helps qualifying patients access Amgen medicines at no cost.

  • Amgen reimbursement specialist

    Whether by phone or in person, speak with someone who considers your case as important as you do


    To access freezer storage options for IMLYGIC®,
    call 1-866-IMLYGIC1-866-IMLYGIC


    For a list of IMLYGIC® treatment centers,
    call 1-888-4ASSIST
    Monday to Friday
    9:00 am to 8:00 pm ET

    1. Reference: Accessed September 9, 2017.